iTunes Account Hacked

Discussion in 'iPhone Forum' started by thedrazen, Nov 14, 2010.

  1. thedrazen

    thedrazen Well-known Member

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    I noticed on my iPhone today that i only had £4.33 on my itunes account which was weird since i should of had £86.00. Unable to check my purchases on the phone i checked at home to find purchases from today for iPad apps (i dont own an iPad) and seasons of cops.

    Clearly someone has hacked my account. ive changed my details and luckily my credit/debit cards are not listed on iTunes. Ive reported this to Apple.

    Question is my last purchase that i actually did was also today on my iPhone so is my Iphone the source of the hacking?

    Will i get my store credit back?
     
  2. CDR

    CDR Well-known Member

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    Seeing that none of us are Steve Jobs, we can only assume that since others have had money returned, you will too.

    Its unfortunate that its happened though - do you have an Anti-Virus/Firewall? I wonder how they managed to get your account details.

    I don't know how long it'll take for you to get your money back though.
     
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  3. iandrews

    iandrews Active Member

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    :mad: My account been hacked too. Well I assume it has as 2 purchase's have been made totalling about £40 (just about the amount I had in the account).

    Did you get anywhere complaining, and who did you contact.

    Thanks,
    Ian.
     
  4. thedrazen

    thedrazen Well-known Member

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    first thing ian is change your password. Next Go into your account to the purchases that you didnt make and press (report a problem). tell them your account has been hacked. They'l give you a acknoweldgement of it and you should recieve a email from itunes in a few days. theyl ask you for the details of the fraudlent order numbers and refund you.

    in terms of how it happened with me.

    sunday 14th - account hacked
    reported it through report a problem to itunes
    monday 15th - acknowedgement of report and itunes dealing with concern
    tuesday 16th- contacted by itunes asked for order numbers and refunded.

    hope that helps.
     
  5. Swaggga

    Swaggga Active Member

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    i never use vouchers on my itunes account & i only put my card details when i want to purchase something. I hope things get sorted out for you mate
     
  6. iandrews

    iandrews Active Member

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    Thanks thedrazen. I found the "report a problem" after I posted. I filled in the form giving all the details, and they have in fact just e-mailed back offering a refund. The also recommend I change my password (which i did this morning), but also go on to say they have disabled my account, and i need to provide some information to enable it again.

    The only worrying thing is how they (the hackers) got my details. I have antivirus and firewall software on my pc, so not sure if they hacked apples system to get my details / into the account, or somehow got them from me.

    Ian.
     
  7. iandrews

    iandrews Active Member

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    Luckily I didn't have any card details stored. The only reason I had £40 of credit is because some iTunes gift cards were on offer, so I got them while they were cheep.

    Ian.
     
  8. The Dark Horse

    The Dark Horse Well-known Member

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    Might be some sort of key logger installed or the use a password cracker

    Also do you have an paypal account? Apparently there has been some security flaw with itunes and paypal

    http://www.bbc.co.uk/news/technology-11065301


    .
     
    Last edited: Nov 18, 2010
  9. babybelle12

    babybelle12 Standard Member

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    This happened to me a few weeks ago too - I also contacted Apple and was refunded.

    It's interesting to see how many other people it has happened to as Apple seemed very insistant that I must have compromised my account security in same way. No way Apple could have a problem.....
     
  10. Avi

    Avi Distinguished Member

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    Also happened to me. I hadn't purchased anything for about a year and then whilst on holiday (My PC had been switched off for over a week) I received an email via my phone (not an iPhone at the time) confirming an iTunes purchase. Contacted Apple and my credit card company. I received a full refund from Apple but was curious how my CCV number was known as from memory this must be entered each at each pucrhase. I also use upto date spyware, anti-virus and firewall software. :confused:

    Avi
     
  11. The Dark Horse

    The Dark Horse Well-known Member

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    The key to this might be that you were on holiday when it happened. Card skimming is very common abroad. Maybe if you were staying at a hotel they had an email address for you and just cracked your password. If your card was skimmed then they would know your CCV number.
     
  12. Avi

    Avi Distinguished Member

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    Don't know but the break was in the UK and no details of my email address were disclosed. :)

    Avi
     
  13. The Dark Horse

    The Dark Horse Well-known Member

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    they must be psychic then
     
  14. essjay

    essjay Active Member

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    This has happened to me last night to the tune of £47.97, is there a specific form to fill in.
     
  15. The Dark Horse

    The Dark Horse Well-known Member

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    Go into your account and click on 'report a problem' against the dodgy purchases and change your password
     
  16. Kargo

    Kargo Active Member

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    Happened to me too, absolutely gutted. Like the OP thankfully I never put my card details in on iTunes. I had £36.00 in my account and today I opened it and only 23p was left in there.

    Looking at the purchases made, I can see that one was downloaded as a Developer. Now I'm no developer and Apple know I'm not part of their developer programme so hopefully they won't need much more proof.

    I've emailed them the order numbers, changed my iTunes password, changed my PayPal password (I've actually just removed my card from PayPal temporarily to be on the safe side), changed my email password and just now doing a full virus/spyware scan even though I have real time protection enabled.
     
  17. essjay

    essjay Active Member

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    I got my money back took around 3 days. They even credited back a purchase that I missed the following day.
     
  18. Kargo

    Kargo Active Member

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    Hey everyone, iTunes still havent responded to my email that I sent well over 24 hours ago regarding my hacked account, I even included the order numbers of the unauthorized purchases.

    I phoned Apple support today and they said they can't do anything as they do not deal with iTunes. They told me to email them which I've already done.

    To those who have had their accounts hacked too, how long did it take to receive a reply from iTunes?
     
  19. dc8900

    dc8900 Distinguished Member

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    read the post above you, essjay had to wait 3 days
     
  20. Kargo

    Kargo Active Member

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    Thanks for the quick response. I wasn't too sure if essjay meant that it took 3 days for the money to be refunded or 3 days for Apple to reply to him.
     
  21. nigelbb

    nigelbb Well-known Member

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    In light of the security problems with iTunes accounts I have only been adding my debit card details when I actually make a purchase & then removing them again afterwards. I noticed that an alternative payment option is to register for ClickandBuy which allows you to set up a direct debit for payment. This is an excellent alternative as firstly your credit/debit card details are not stored on the insecure iTunes account & secondly because if ever a payment is incorrectly taken by direct debit then if you report the issue to your bank you are guaranteed a full and immediate refund under the Direct Debit Guarantee. I recommend that everyone remove their card details from iTunes & register for ClickandBuy instead.
     
  22. chukwe

    chukwe Well-known Member

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    My account was hacked yesterday and my £73 voucher on my account was used to buy in-app purchase for "Texas Poker" which is free but the in-app "15M Chip" cost £11.99. The hacker bought it six times. I've £0.53p remaining on my account

    I've reported it to Apple and waiting for the outcome
     
    Last edited: Jul 10, 2011
  23. Flashy

    Flashy Active Member

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    Where are your details for Direct Debit stored, then? Surely they're stored the same way your card details are. And if you're paying by debit card, it's exactly the same principle, unless I've misunderstood how details are retained.

    If that's correct, then Direct Debit offers you no more account security than using a debit card does. The difference is the Direct Debit guarantee, which affords similar protection to credit card purchases if a problem arises.

    That's how I thought things worked, so apologies if I've misunderstood. But if I'm right, DD isn't the be-all and end-all solution here. Like you, I tend to put in my credit card details when making a purchase, and then remove the straight after.
     
  24. nigelbb

    nigelbb Well-known Member

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    A Direct Debit is not the same as using a debit card. They have details of your bank account number & sort code not your debit card or credit card so you don't need to have your card cancelled & a new one issued if there ever is an unauthorised payment. Unlike having to argue the toss with the bank & Apple if anything goes wrong then you are guaranteed a full and immediate refund under the Direct Debit Guarantee. That means you just have to inform your bank that the payment was unauthorised & they must reimburse straight away without waiting while they investigate or any other delay.
     
  25. Flashy

    Flashy Active Member

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    ^^^Thanks, seems there is some difference then. Still seems like there's no fail safe solution to the root of the problem, though, which is the hacking issue in the first place.

    I'll stick with removing my card details each time, though that's not exactly convenient. Still, forces me to think twice before buying things, I guess. :)
     
  26. McShug

    McShug Active Member

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    Gonna give this thread a bump, as my account was hacked last week. 2 transactions totalling £18.18.

    世纪佳缘, 50张邮票, Developer: Shanghai Huaqianshu Information Technology Co.,Ltd
    Report a Problem 上海花千树信息科技有限公司 In App Purchase £17.49
    Order Total: £17.49

    世纪佳缘, 2张佳缘邮票, Developer: Shanghai Huaqianshu Information Technology Co.,Ltd
    Report a Problem 上海花千树信息科技有限公司 In App Purchase £0.69
    Order Total: £0.69

    I still cannot get a response from apple , I am well miffed off.

    Every time I report a problem it takes me to the apple support pages and then when I try to Express Lanes to contact support I get "We're sorry, our systems are currently unavailable. Please try again in a few minutes or start over now."

    I've been trying for 4 days now and i still haven't got through.

    Anyone have an email address I can try???

    Thanks
    McShug
     
    Last edited: Oct 23, 2011
  27. chukwe

    chukwe Well-known Member

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    Someone hacked my account and bought a 69p app

    GBR Order Number: MGXVQMWXKH
    Receipt Date: 22/10/11
    Order Total: £0.69
    Billed To: Store Credit

    Item Artist Type Unit Price
    emoji Full, v1.0.2, Developer: Confidence Designed LLP (4+)
    Write a Review Report a Problem Confidence Designed LLP App £0.69
    Order Total: £0.69

    Sometimes I wonder whether it's a Hack at all. I think it might be iTunes system error/mistake.

    I've a very complex password and why should someone hack into my account and buy only 69p app?
     
  28. belynda

    belynda Active Member

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    For my own peace of mind, How did you notice, Did you get an email about the purchase or did you have to go in there and check. My card details are stored and I would not want to have my account hacked!
     
  29. muffins

    muffins Well-known Member

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    I still don't understand how you guys to your account hacked.

    Whenever I've used my account on a different device for the first tie it's asked for the CVV code. :confused:
     
  30. gkpm

    gkpm Well-known Member

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    Just gave the Express Lane a go and it worked for me all the way up to message submission (didn't go through though)

    Did you use this?

    https://expresslane.apple.com/ContactOptions.do
     

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